Terms and Conditions of Sale

Last Updated: [12th February 2026]

These are the terms and conditions on which we supply our products to you which are confirmed as being goods only. These terms may have changed since you last reviewed them.

Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. If you think there might be a mistake in these terms, please let us know. We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website or app at the time you place your order will govern that purchase.

When you buy from us you are agreeing that:

• We only accept orders when we've checked them.
• Sometimes we reject orders.
• We charge you when we accept your order.
• We charge interest on late payments.
• We pass on increases in VAT.
• We're not responsible for delays outside our control.
• Products can vary slightly from their pictures.
• You're responsible for making sure your orders and instructions are accurate.
• We charge you if you don't give us information we need.
• If you bought online, by mail order or over the telephone, you have a legal right to change your mind.
• You can end an on-going contract.
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw products.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

1. Who we are and how to contact us

1. Who we are. We are Wayland Games Limited – a company incorporated and registered in England and Wales with company number 06690851. Our main office and registered office are at Unit 3a London Brentwood Commercial Park, Tilbury Road, West Horndon, Brentwood, Essex, England, CM13 3LR. Our VAT number is GB942355718.
2. How to contact us. You can contact us through our support portal and/or via the support section on our website, or visit us in store.
3. How we may contact you. If we have to contact you, we will send an email to the address you provided when placing your order online.
4. You can find out everything you need to know about us and our products from our website: https://www.waylandgames.co.uk/about-us. We also confirm key information to you in writing on or after you order, in a format we select at our sole discretion.

2. Placing an order

1. How you can place an order. Orders are placed through our website. Add products to your basket and complete checkout by entering your contact details and delivery/billing information. Please carefully check your order (products and delivery address) before clicking “complete order” or “pay now”.
2. Acceptance of your order. Your order is an offer to buy. After placing an order you’ll receive an email confirming receipt. Our official acceptance occurs when we email you to confirm dispatch of your product(s). A contract then comes into existence. We’ll also confirm your order number—quote this when contacting us.
3. Restrictions on placing orders. You must be at least 18 and authorised to use the payment method. If under 18, you may order only with involvement of a parent or guardian.
4. We reserve the right to charge you additional sums if you do not provide information we request to enable us to fulfil any order (including access information for delivery).

3. Our rights to cancel or reject your order

1. If we cannot fulfil your order. If we’re unable to fulfil your order (e.g., out of stock, billing verification issues, unsatisfactory credit reference, shipping country not supported, pricing/description error), we’ll email you and refund any monies paid.
2. Unusual or suspicious activity. Our products are for personal use only. We may cancel an order if we suspect commercial, business or resale exploitation. If you think this is a mistake, contact customer service.
3. Suspending the supply of products. We may suspend supply to:
   1. deal with technical problems or make minor technical changes;
   2. update the product to reflect changes in laws or regulatory requirements; and/or
   3. make changes to the product as notified by us.
4. We let you know, may adjust the price and may allow you to terminate. We’ll contact you in advance unless urgent. If suspension is substantial, we’ll adjust the price so you don’t pay while suspended. If suspension is for more than 6 months you can end the contract and we’ll refund any sums paid for products not received.
5. We can withdraw products. We can stop providing a product, will let you know, and refund any sums paid in advance for products not provided.
6. You will only own the product once we have received payment in full; until then we retain legal ownership and title.

4. Our products

1. What we provide. We provide third-party hobby supplies, miniatures, wargames, tabletop games, accessories, toys and related items as determined by us from time to time.
2. Descriptions of products. Images (including colour and packaging) are illustrative. Device displays may not exactly reflect product colours.
3. Gift cards. We currently do not offer gift cards.

5. Delivery

1. Delivery costs. Shown at checkout.
2. Additional charges. EEA deliveries are DDP (delivered duties paid) so there should be no additional charges on delivery, though local fees may apply and are the customer’s responsibility. Shipments to the rest of the world are DDU (Delivered Duties Unpaid); all additional fees are the customer’s responsibility.
3. Delivery speed. Depends on method selected—see estimated delivery times. Promotional periods may extend dispatch times.
4. Delays outside our control. If delivery is delayed by events outside our control (e.g., courier, supply, logistics, weather), we’ll let you know if we’re able. We won’t compensate for the delay; if likely to exceed 3 months you can end the contract and receive a refund for products paid for but not received.
5. We will only instruct the courier to deliver to the address entered at checkout. We won’t change this without your consent nor request delivery to a safe place. If you change delivery while in transit to an alternate address or safe place, liability passes to you once delivered.
6. We do not currently ship to certain countries stated in our shipping policy.

6. Your rights to end the contract

1. You can always end your contract with us. Your rights depend on what you bought, whether anything is wrong, our performance, and when you end the contract. We’re under a legal duty to supply products that conform with this contract.
2. Faulty or misdescribed products. If faulty or substantially different from description, you may have a legal right to end the contract (or get a replacement/refund). Returns in the UK are free if you return within 30 days (unless stated otherwise).
3. Ending the contract after dispatch. If you cancel your order after it has entered our dispatch process it will be handled as a return and our returns process will need to be followed.

Summary of your key legal rights

Consumer Rights Act 2015 (goods):

• Up to 30 days: refund if goods are faulty.
• Up to 6 months: if goods can’t be repaired or replaced, you’re entitled to a full refund in most cases.
• Up to 6 years: if goods don’t last a reasonable length of time you may be entitled to some money back.

Digital content:

• Repair or replacement if faulty.
• If the fault can’t be fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
• If the fault damages your device and we haven’t used reasonable care and skill, you may be entitled to repair or compensation.

3. Ending for specific reasons. You can end immediately and receive a full refund for products paid for but not supplied if:
   1. we tell you about a change to the product or these terms that you don’t agree to;
   2. there’s an error in price or description and you don’t wish to proceed;
   3. we told you supply may be significantly delayed due to events outside our control; or
   4. we suspend supply for technical reasons (or tell you we will) for more than four weeks.
4. Changed your mind (goodwill guarantee). We offer 30 days (unless otherwise stated) to change your mind (beyond the statutory 14 days). Period runs from the earlier of (a) the day you receive the products or (b) we deliver them; for digital content, 30 days from our acceptance, but you can’t change your mind once we begin providing digital content. For split deliveries, 30 days after the last delivery. You must pay the return cost within this period or return to our store with your order number. Use an established delivery service and keep proof of postage; without this, if we don’t receive the goods, we won’t refund.
5. See our Returns & Refund Policy for full details. In other cases (we’re not at fault and no right to change your mind), you may still end the contract before delivery—just contact us.
6. We can change a product to reflect legal/regulatory changes, make minor technical adjustments or improvements, and update digital content so it continues to match its description (we might ask you to install updates).
7. When you can't change your mind. You can’t change your mind about: digital products after download/streaming starts; products sealed for health/hygiene once unsealed; sealed audio/video recordings or sealed software once unsealed; goods made to your specifications or clearly personalised; goods inseparably mixed with other items after delivery.

7. Returns and refunds

1. Our Returns and Refund Policy. Our Returns and Refund Policy is deemed as included and incorporated within these terms and conditions and are deemed as having been accepted and you agree to be bound by such a Returns Policy.
2. Tell us you want to end the contract / complaints. Contact customer service via your account or our support portal. Provide your name, delivery address, order number and email. We don’t refund extra paid for express/specific time delivery; only standard delivery costs are refundable.
3. Returning products. Follow our Returns Policy. Unless otherwise stated, return within 30 days. If handled beyond “as new” condition, we may reduce your refund. In some cases no refund may be due.
4. How and when we refund. Refunds are to the original payment method. Discounts are accounted for in the refund. If you’re changing your mind, refunds are made within 14 days from the day we receive the unused product back.
5. Returns due to missing EORI number. If customs require an EORI and you can’t provide it, the parcel may return to us. We’ll refund the order value after inspection, less initial and return shipping costs.

8. Our rights to end the contract

1. We may end the contract and claim compensation if:
   1. you don’t provide necessary information/co-operation/access (e.g., delivery address) within a reasonable time;
   2. you don’t allow delivery within a reasonable time; or
   3. you don’t make payment when due and still don’t within 7 days of reminder.
2. Refunds. If we end the contract under clause 8.1, we’ll refund money paid for products not provided.

9. Price and payment

1. Price. Prices (including VAT) are as indicated on the order pages or displayed in store. We charge you when you place the order. We may offer Klarna (additional T&Cs apply: Klarna terms). We may also accept cryptocurrency at our discretion.
2. VAT changes. If the VAT rate changes between your order date and supply date, we’ll adjust the VAT you pay unless you already paid in full before the change takes effect.
3. Price changes. We may update prices from time to time. If you ordered before a change, the price is as stated at the time of ordering.
4. Pricing errors. If a pricing error is obvious and unmistakable and could reasonably be recognised as mispricing, we may end the contract, refund sums paid, and require return of any products provided.
5. Payment methods. Visa, Mastercard, PayPal, and cryptocurrency. Charges are taken at checkout (may appear as pending).
6. Interest on late payments. 4% per year above the Bank of England base rate, accruing daily from due date until paid (before or after judgment).
7. Klarna options. Subject to Klarna’s approval and availability. We may withdraw or suspend at any time.

10. Discount Codes

1. From time to time we release discount codes (“Codes”) via email or other channels. Enter and apply at checkout.

Please note: Codes are valid only for the period specified; unless stated otherwise, they apply to full-priced items only; one Code per order; not combinable; not available for Wayland Games staff; territory/store specific; not exchangeable for cash; non-transferable; cannot be applied to delivery charges.

2. Returned items are refunded at the discounted price (discount apportioned across goods). If returns bring spend below a qualifying level, the offer value may be deducted from the refund. Replacements don’t re-apply the discount. This does not affect statutory rights.
3. Orders are subject to stock and acceptance. We may decline orders if a Code is invalid or used improperly/fraudulently.
4. We may withdraw, amend or extend offers on reasonable notice.
5. Specific offer terms accompany each Code—refer to the relevant email/communication.

11. Our responsibility for loss or damage suffered by you

1. Foreseeable loss only. We’re responsible for loss/damage you suffer that is a foreseeable, direct result of our breach or lack of reasonable care and skill. We’re not responsible for loss you could have avoided by following our reasonable instructions, or where loss relates to use for trade/business/craft/profession. We are not responsible for delays outside our control where we have taken appropriate steps.
2. We do not exclude liability where unlawful to do so. Including death/personal injury caused by negligence; fraud; breach of your legal rights (products as described, satisfactory quality, fit for purpose, supplied with reasonable skill and care); and liability for defective products under the Consumer Protection Act 1987.
3. No business losses. We supply for private use only. If you use products for commercial/business/resale, we have no liability for loss of profit, business, interruption, or opportunity. Where used for your trade/business, and save for liability that cannot be limited, our total liability is limited to the price paid; indirect and consequential loss is excluded.

12. How we may use your personal information

We will only use your personal information as set out in our Privacy Notice.

13. Other important terms

1. We may transfer this contract. We may transfer our rights and obligations to another organisation. We’ll let you know; if unhappy, you may end the contract within 7 days and we’ll refund payments for products not provided.
2. Your transfer. You may transfer your rights/obligations only with our prior written agreement.
3. No third-party rights. This contract is between you and us; no third party has rights to enforce its terms.
4. Changes to these terms. We may change these terms at any time, including to reflect law changes. The latest version will always be on our website.
5. If a court finds part unlawful. Each paragraph operates separately; if any is unlawful, the rest remain in force.
6. Delay in enforcing. If we delay enforcing, we can still enforce later.
7. Governing law and jurisdiction. English law applies. You can bring proceedings in England; if you live in Wales, Northern Ireland or Scotland, you may bring proceedings in your country.

14. Dropshipping Policy

1. No Dropshipping Policy. Our products are intended for direct purchase by the end consumer. Orders placed for reselling or dropshipping to third parties are strictly prohibited.
2. Order Cancellation Rights. We may cancel any order suspected of dropshipping or resale without prior notice.
3. Shipping Address Requirements. Orders must ship to the purchaser’s verified address. Mismatched billing/shipping details may be flagged and cancelled.
4. Violation of Policy may result in:
   1. Immediate order cancellation;
   2. Suspension or termination of your account; and
   3. Permanent prohibition from future purchases.