Accessibility Statement

Last Updated: 30 September 2025

Our Commitment

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve this.

Conformance Status

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to ensure ongoing compliance with the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD), which was ratified into UK law in May 2008, along with the Equality Act 2010. These guidelines explain how to make web content more accessible for people with disabilities.

We acknowledge that not all areas of our website currently meet WCAG 2.2 Level AA standards. We are actively working to identify and resolve these issues and are committed to bringing all content up to the required level of accessibility.

We are committed to ensuring appropriate measures are taken to ensure persons with disabilities can access, on an equal basis with others, information and communications including information and communications technologies and systems. We continue to promote:

Access for persons with disabilities, on an equal basis with others, to information and communication technologies, including the internet; and
The design, development, production and distribution of accessible information and communications technologies and systems at an early stage, so that these technologies and systems become accessible at minimum cost.

Measures We’re Taking

To improve accessibility, we have taken the following measures and provide the following accessible alternatives:

Conducted an initial accessibility audit to identify areas for improvement.
Established an accessibility roadmap to implement future enhancements.
Trained our development and content teams on accessibility best practices.
Committed to regular testing with assistive technologies.
As a website service provider we have made and continue to make reasonable adjustments to ensure our website can accommodate all users, including the disabled.

Current Accessibility Improvement Focus

Keyboard Navigation

WCAG 2.1.1 Keyboard Accessible: All functionality is operable through a keyboard interface.
WCAG 2.4.3 Focus Order: Users can navigate sequentially and the meaning/operation is preserved.
WCAG 2.4.7 Focus Visible: Any keyboard-operable user interface has a visible focus indicator.
WCAG 2.4.11 Focus Not Obscured: Focus indicators aren’t hidden by other content.
WCAG 2.4.1 Bypass Blocks: A mechanism is available to bypass blocks of content repeated on multiple pages.
WCAG 2.4.3 Focus Order (off-screen elements): Ensuring elements not in view (e.g., carousel items or pagination on page 2) are not focusable with keyboard navigation.

HTML Semantics

WCAG 1.3.1 Info and Relationships: Information, structure, and relationships can be programmatically determined.
WCAG 4.1.1 Parsing: Elements have complete start and end tags and are nested according to specifications.

Heading Hierarchy

WCAG 1.3.1 Info and Relationships: Information, structure, and relationships can be programmatically determined.
WCAG 2.4.6 Headings and Labels: Headings and labels describe topic or purpose.
WCAG 2.4.10 Section Headings: Section headings are used to organize the content.

Forms Improvement

WCAG 1.3.1 Info and Relationships
WCAG 1.3.5 Identify Input Purpose: Input fields collecting user information have appropriate autocomplete attributes.
WCAG 3.3.2 Labels or Instructions: Labels or instructions are provided for user input.
WCAG 4.1.2 Name, Role, Value: For all UI components, the name and role can be programmatically determined.

Descriptive Links

WCAG 2.4.4 Link Purpose (In Context): The purpose of each link can be determined from the link text or context.

Images

WCAG 1.1.1 Non-text Content: All non-text content has a text alternative that serves the equivalent purpose.
WCAG 1.4.5 Images of Text: Images of text are only used for decoration or where a specific presentation is essential.

Color Contrast

WCAG 1.4.3 Contrast (Minimum): Text and images of text have a contrast ratio of at least 4.5:1.
WCAG 1.4.11 Non-text Contrast: UI components and graphical objects have a contrast ratio of at least 3:1.

Known Limitations

Reporting Issues

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us and provide the following information to help us better understand and address your concerns:

A description of the issue and the page where you encountered it.
The type of assistive technology you use (if applicable).

The above also allows you to:

Notify us of any failure of our website to comply with accessibility requirements; and/or
Request details of the information excluded under regulations 4(2) and 7(4) of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018/952; and provides a link to the enforcement procedure set out in Part 5 of the aforementioned Accessibility Regulations to which recourse may be had in the event of an unsatisfactory response to the notification or the request.

Assistance Available

Our customer service team is available to provide assistance to users who experience difficulties accessing our website or services. Please contact us if you need help with anything.